Returns & Refund Policy

At Myst & Musk UK Ltd, we are dedicated to providing exceptional perfumes and outstanding customer care. Every signature oil-based perfume is crafted in-house with meticulous attention to detail, ensuring long-lasting, luxurious fragrances that meet the highest standards of quality and elegance.

Returns – Oil-Based Perfumes

For hygiene and safety reasons, we are unable to accept returns of any opened or used perfume products. Only unopened and unused perfumes in their original sealed packaging are eligible for returns or exchanges.

To qualify for a return, please ensure the following:

1. The perfume must be unopened and unused, in its original sealed packaging.
2. The return request must be submitted within 30 days of the delivery date.

Received a Damaged or Incorrect Item?

If your perfume arrives damaged, faulty, or incorrect, please reach out to us within 24 hours of delivery. To help us resolve the issue promptly, provide:

- Your full name
- Order number
- Photos or videos clearly showing the damage or issue

Once verified, we will arrange a replacement or issue a refund, depending on the circumstances.

How to Start a Return

To initiate a return, kindly email support@mystandmusk.co.uk with the following details:

- Your full name
- Order number
- Reason for return
- Photos, if applicable
- Preference: refund or replacement

Please do not send any items before contacting us. This ensures your return is processed correctly and safely.

Return Address (For Perfume Orders)

Send all returns to:

Myst & Musk UK Ltd
12 Water Lily Road
Bradford, West Yorkshire, UK

We strongly recommend using tracked delivery, as we cannot be held responsible for lost or undelivered returns.

Refunds

Once your returned perfume is received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be issued to your original payment method within 7 business days.

Please note:

- Original shipping charges are non-refundable.
- Return postage is reimbursed only for faulty or incorrect items.

Exchanges

If you are eligible for an exchange, we will process the replacement once the returned perfume has been received and approved. Our goal is to complete exchanges promptly to ensure minimal disruption to your fragrance experience.

Important Notice

Myst & Musk UK Ltd reserves the right to update or amend this policy at any time, in line with operational practices or changes in applicable law. All updates take effect immediately upon posting.

Contact Us

If you have any questions or need assistance, please contact our support team at support@mystandmusk.co.uk. We are committed to ensuring your experience with Myst & Musk is seamless, satisfying, and elegant.

Thank you for choosing Myst & Musk UK Ltd — where fragrance meets refinement, and every perfume is crafted with care, precision, and luxury.