Privacy Policy
At Myst & Musk UK Ltd, your privacy is our priority. We are committed to protecting your personal information while providing a luxurious perfume experience. This Privacy Policy explains how we collect, use, and safeguard your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
For the purposes of UK GDPR, the data controller is:
Myst & Musk UK Ltd
12 Water Lily Road, Bradford, West Yorkshire, UK
Email: support@mystandmusk.co.uk
We take full responsibility for ensuring your information is handled securely, respectfully, and transparently.
2. Information We Collect
We collect information that you provide directly, such as your name, email address, postal address, phone number, and payment details when placing orders, subscribing to newsletters, or contacting us. We also collect order and transaction data, including your purchase history, delivery preferences, and details of the items you choose.
Additionally, technical information such as your IP address, browser type, device type, operating system, and site interactions may be gathered to enhance your shopping experience and help us improve our website. Communication data, such as emails or messages with our support team, and your marketing preferences are also recorded to provide personalised service.
3. How We Use Your Information
Your personal data enables us to provide a seamless, high-quality experience. It allows us to process and deliver your orders efficiently, offer responsive customer support, tailor your shopping experience through analytics, and—if you have opted in—send marketing communications about our latest perfumes, offers, and updates. Importantly, we do not sell or rent your personal data to third parties.
4. Cookies and Tracking
We use cookies and similar technologies to enhance the functionality of our website, remember your preferences, analyse site performance, and personalise your experience. Cookies help us recognise returning visitors, optimise marketing efforts, and maintain smooth navigation. You can manage or disable cookies in your browser settings. See our Cookie Policy for full details.
5. Sharing Your Data
We only share your information when necessary and lawful. This includes trusted payment processors for secure transactions, delivery couriers to fulfil your orders, and technology partners who support the security and functionality of our website. In certain circumstances, legal or regulatory authorities may request access. All third parties are required to handle your data securely and comply with UK GDPR.
6. Third-Party Services
Our website may use trusted third-party services, such as review platforms or marketing tools, to help us provide and improve our services. These partners process data on our behalf and are legally obligated to use your information solely for the agreed purposes while complying with UK data protection laws.
7. Data Security
We implement a range of technical and organisational measures to protect your data, including encryption, firewalls, secure hosting, and access controls. While no online system is completely risk-free, we take every reasonable step to safeguard your information and maintain your trust.
8. Your Rights Under UK GDPR
You have rights over your personal data, including access to the data we hold about you, correction of inaccurate or incomplete information, requesting erasure where legally permitted, objecting to or restricting certain processing, withdrawing consent for marketing at any time, requesting data portability, and lodging a complaint with the ICO. To exercise these rights, contact us at support@mystandmusk.co.uk.
9. Data Retention
We retain personal data only as long as necessary to provide our services and meet legal, accounting, and regulatory obligations. When data is no longer required, it is securely deleted or anonymised to protect your privacy.
10. International Transfers
If your data is transferred outside the UK, we ensure that appropriate safeguards, such as UK ICO-approved standard contractual clauses, are in place to protect your rights and maintain your privacy.
11. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before sharing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be published on this page for your review.
13. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal data, please contact us:
Myst & Musk UK Ltd
12 Water Lily Road, Bradford, West Yorkshire, UK
Email: support@mystandmusk.co.uk
Thank you for trusting Myst & Musk UK Ltd to protect your personal information while enjoying our luxurious perfumes. We are committed to ensuring your experience with us is safe, seamless, and elegant.